France, Germany and the UK:
Your package will be transfered by GLS. When your package has been sent, you will receive an email with a tracking code for your order. You can track your order through bpost.
Orders placed before 11 AM will be sent out the same day.
You can have your package delivered at home, at the office or at another address. Specify your preferred address in the order process.
Did you place an order on our webshop? Lovely! We hope you enjoy it. In case anything would not fit your demands, you can always return the unopened packaging within 14 days after reception and trade your product if wanted.
For hygienic reasons you can not return any makeup products. We also don't accept openend packaging. Did you open the product, but does it appear to be in bad condition? Contact firstname.lastname@example.org asap so we can resolve this.
Shipping costs of return are for your own cost.
How to return a product:
Bring the product and your order form (!) to your nearby Fin du Jour boutique. Our team will process your application by offering you a refund through the payment method you used, or by replacing the product if wanted.
You can return your product to the following address by mail:
Fin du Jour
Pack the product firmly and safely, so that it stays undamaged during transport. If possible, return as received. Do not forget to include your order form (!).
We will refund as soon as possible via your used payment method, within 15 work days after reception. The original shipping costs of the order will be refunded, but shipping costs of the return are for your own costs.